Customer service agents
InTalent AsiaSri Lanka
Posted January 6, 2026
Full Time
About the Company
InTalent Asia is a global HR services provider operating in more than 20 countries with headquarters in Colombo, Sri Lanka. The firm offers end‑to‑end talent solutions—including recruitment, staffing, headhunting, executive search, and staff augmentation—to help businesses build high‑performing teams. Its PEO and EOR services streamline payroll, benefits, and compliance, allowing clients to focus on core operations. With a localized, data‑driven approach and a network of experienced professionals, InTalent Asia differentiates itself by delivering customized, scalable solutions that align with each client’s strategic goals.
Job Description
We're hiring customer service agents to handle inbound and outbound customer interactions via phone, email, and chat, resolving customer inquiries and complaints in a timely and professional manner.
Requirements
- 1-2 years of prior experience in KPO/BPO customer service
- Fluent in English, both written and spoken
- Strong problem-solving skills and ability to handle challenging customer situations
- Good computer literacy and familiarity with customer service software/tools
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Positive attitude, team-oriented, and committed to delivering high-quality service