Manager Operational Efficiency & Quality

We are Hiring! Position: Manager Operational Efficiency & Quality. Actively contribute towards maintaining and driving a culture of operational efficiency, quality, risk management and compliance.

Requirements

• At least 10 years of experience in operations management, process improvement, or a related field
• Certification in Lean Six Sigma, ISO or other process improvement methodologies
• Proven experience in implementing operational strategies and process improvement initiatives in the BPO industry
• Excellent analytical and problem-solving skills
• Strong leadership and team management skills
• Effective communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Proficiency in project management and performance measurement tools