Telemarketing Supervisor

We are seeking a dynamic and results-driven Telemarketing Supervisor to join our clients international operations team based in Colombo, Sri Lanka. The selected candidate will be responsible for leading and motivating a team of telemarketers, ensuring sales targets are met, and maintaining high-quality service standards for a global client serving the Indian market.

Requirements

• Supervise and manage a team of telemarketers engaged in phone sales of the companys digital gaming products.
• Conduct onboarding and training sessions to ensure team members have up-to-date product knowledge and communication skills.
• Motivate, coach, and monitor staff performance to achieve individual and team sales targets.
• Analyze performance data and provide regular feedback and performance improvement plans.
• Develop and execute effective sales strategies to enhance call conversion and customer engagement.
• Coordinate with management and other departments to ensure operational efficiency.
• Maintain professionalism, team discipline, and a high-energy work environment.

Benefits

• Performance Bonus: Based on company and individual performance.
• Meals and Accommodation: Provided by the company.
• Regular team-building events
• Birthday and festival bonuses
• Supportive and multicultural work culture
• Career growth and leadership development opportunities