Customer Service Representative

Integra Partners is seeking dynamic individuals to join their call center as Customer Service Representatives. The role involves handling customer inquiries, managing important documents, and providing best-in-class client experience.

Requirements

• Handle and resolve customer questions and concerns
• Provide detailed notes and follow-up information in the CRM during each call
• Research and respond to inquiries using our internal systems, CRM, and other software programs
• Manage other patient, health plan, or healthcare providers needs and escalate as required
• Route health plan representatives and providers to appropriate internal resources

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities