Integra Partners is seeking dynamic individuals to join their call center as Customer Service Representatives. The role involves handling customer inquiries, managing important documents, and providing best-in-class client experience.
Requirements
- Handle and resolve customer questions and concerns
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using our internal systems, CRM, and other software programs
- Manage other patient, health plan, or healthcare providers needs and escalate as required
- Route health plan representatives and providers to appropriate internal resources
Benefits
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities