The IT Service Desk Engineer role is responsible for Level 1 resolution of tickets, providing efficient, courteous, and effective technical support to end users. The position requires 1-3 years experience in IT service desk or IT support, strong knowledge of Windows, macOS, and Microsoft 365, and excellent communication skills.
Requirements
- 1-3 years experience in IT service desk or IT support
- Strong knowledge of Windows, macOS, and Microsoft 365
- Basic understanding of networking technologies
- Knowledge of Active Directory, group policy management, and endpoint security tools
- Excellent communication skills with the ability to explain technical issues to non-technical users
- Excellent problem-solving and communication skills
- Ability to prioritise tasks and manage multiple incidents simultaneously
- Excellent written and verbal communication skills
- Employment history within a Managed Services Provider
- ITIL Foundation certification or equivalent understanding of IT service management
- Experience with service desk ticketing tools
- Exposure to IT security practices and endpoint
Benefits
- Competitive Salary
- Benefits
- Career Growth & Development
- Work-Life Balance
- Collaborative & Supportive Environment