IT Service Desk Engineer

The IT Service Desk Engineer role is responsible for Level 1 resolution of tickets, providing efficient, courteous, and effective technical support to end users. The position requires 1-3 years experience in IT service desk or IT support, strong knowledge of Windows, macOS, and Microsoft 365, and excellent communication skills.

Requirements

• 1-3 years experience in IT service desk or IT support
• Strong knowledge of Windows, macOS, and Microsoft 365
• Basic understanding of networking technologies
• Knowledge of Active Directory, group policy management, and endpoint security tools
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Excellent problem-solving and communication skills
• Ability to prioritise tasks and manage multiple incidents simultaneously
• Excellent written and verbal communication skills
• Employment history within a Managed Services Provider
• ITIL Foundation certification or equivalent understanding of IT service management
• Experience with service desk ticketing tools
• Exposure to IT security practices and endpoint

Benefits

• Competitive Salary
• Benefits
• Career Growth & Development
• Work-Life Balance
• Collaborative & Supportive Environment