Application Support Manager

Our team is looking for an experienced ASM to design and implement cloud solutions, provide cloud migration strategies, and modernize mission critical systems.

Requirements

• 7+ years in application support, IT operations, or a related field, with 3+ years managing teams of 10+
• 10+ years’ experience in application system design and implementation
• 5+ years’ experience in IT architecture and cloud migration methodology
• Experience with Zero Trust and authentication solutions
• Bachelor’s or advanced degree in related discipline
• Active DoD Top Secret Clearance
• One or more of the following certifications: CCNP, CCNA, CISSP, AWS Solutions Architect, IAT Level II or higher
• Proven experience supporting a diverse application portfolio in an enterprise environment
• Hands-on involvement in cloud migration projects (AWS, Azure, or GCP)
• Strong understanding of ITIL frameworks and service management best practices
• Experience with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Datadog, PagerDuty, Splunk)
• Excellent communication skills—able to translate technical issues for non-technical stakeholders
• Cloud certifications (AWS Solutions Architect, Azure Administrator, GCP Professional)
• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines
• Background in DevOps or SRE practices
• Familiarity with scripting or automation (Python, PowerShell, Terraform)