Helpdesk Technician - Tier 1
IntelliDyneVirginia, United States
Posted December 11, 2025
Full Time
About the Company
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
Job Description
Help Desk Technician - Tier 1 at IntelliDyne, LLC in Falls Church, VA. Provide technical support to end users, answer calls, and create customer incidents in Remedy.
Requirements
- DOD 8570 IAT Level II or higher certification required
- Superior customer service skills
- Knowledge of Information Technology network and systems technologies, processes, and methodologies
- Active DOD Position of Trust clearance or higher
Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth opportunities
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program
- Rewards and recognition
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
