CUSTOMER SUCCESS COORDINATOR
InterMinas Gerais, Brazil
Posted November 10, 2025
Full Time
About the Company
Inter is a partner and is aware of inclusive projects, all of our vacancies are aimed at people with disabilities.
Job Description
Join us at Inter&Co and become a Customer Success Coordinator. Lead and coordinate operational teams, monitor performance, manage critical notifications, and implement operational improvements. We offer a meal voucher, health and dental plan, life insurance, and more!
Requirements
- Lead and coordinate operational teams of critical channels
- Monitor in real-time the performance and availability of channels
- Manage critical notifications and incidents, ensuring agile resolution
- Implement and follow SLAs
- Develop contingency plans/actions
- Analyze operational indicators
- Manage interfaces with technical areas
- Implement operational improvements based on data analysis
- Communicate with stakeholders about operational status
- Supervise workforce management processes for critical channels
Benefits
- Meal voucher/Food voucher
- Health and dental plan
- Life insurance
- Transport allowance
- Duo Gourmet
- Wellhub
