Client Technical Support Supervisor

Client Technical Support Supervisor at Interactive Brokers, leading and supervising a team to ensure exceptional technical assistance and client service.

Requirements

• Bachelor’s degree in STEM fields or valid IT certification or equivalent experience of no less than five years
• Three-plus years in a client-facing support role
• Five-plus years of experience working with Windows, Macs, software and connectivity support
• Previous experience in a supervisory, team lead or technical lead role demonstrating effective leadership and coaching skills
• Excellent communication and interpersonal skills
• Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
• Adaptable to a constantly evolving technical environment
• Initiative and desire to learn new skills/technologies and remain current with the latest trends
• Passion for solving technical problems
• Fluency in English is a must, proficiency in any other language is a plus
• Experience with financial products and services is a plus

Benefits

• Competitive salary package
• Performance-based annual bonus (cash and stocks)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks
• Hardship/shift allowance with company-provided pickup & drop facility
• Attractive employee referral bonus
• Frequent company-sponsored team-building events and outings