Operations QA Administrator- Client cash

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

Requirements

• Perform live task validation and authorisation for payments in and out, as well as retrospective quality assurance.
• Administer and maintain oversight of key departmental controls.
• Perform task processing within the department when called upon, including fee processing and FX.
• Ensure that procedures are up to date and provide technical coaching in regards to revised procedures, systems enhancements or regulatory changes impacting the department.
• Use subject matter expertise to resolve complex or escalated queries ensuring positive client and employee experiences.
• Perform departmental testing when called upon.
• Identify opportunities for process improvements within the department which could increase process efficiency and enhance client experience.
• Treat clients fairly at all times.
• Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
• Maintain the first line of defence by operating risk controls assigned to the individual.
• Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
• Ensure risks and issues are identified and escalated appropriately to ensure corrective preventative actions are implemented and are sustainable and address the root cause.

Benefits

• Group Personal Pension Plan
• Life Assurance and Group Income Protection
• Private Medical Insurance
• 25 Days Annual Leave
• Staff Discounts on our investment products
• Personal & Well-being Fund
• Retail Discounts
• Voluntary Flexible Benefits