Senior Product Designer

Intercom is a AI Customer Service company hiring a Senior Product Designer to push the boundaries of product craft. The role involves owning end-to-end design for high-impact product areas from concept to execution, defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.

Requirements

• Shipped complex, high-quality software products
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...)
• Has taste. You know what great design looks and feels like, and you push to get there
• Can tell a compelling story—articulating your decisions with clarity and conviction
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do

Benefits

• Competitive salary
• Annual bonus
• Equity
• Regular compensation reviews
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Fun events for Intercomrades, friends, and family!