Staff/ Principal Product Designer

Intercom is hiring a Staff/Principal Product Designer to push the boundaries of product craft. The role involves designing for multiple surfaces, balancing speed and detail, and operating with agency, ownership, and autonomy. The ideal candidate has shipped complex software products, has a deep passion for interaction design, and can build prototypes to communicate ideas.

Requirements

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Benefits

• Competitive salary and benefits
• Radically open and accepting culture
• Flexible working hours
• Opportunities for professional growth and development
• Diversity and inclusion initiatives