Staff/Principal Product Designer

Intercom is hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft and design cutting-edge AI experiences.

Requirements

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas.
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Benefits

• Competitive salary
• Equity in a fast-growing start-up
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Pension scheme
• Life assurance
• Comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• MacBooks or Windows laptops