1st Line Support (Legal Interact) Supervisor/junior
Interdot SolutionsSandton, Gauteng, South Africa
Posted December 12, 2025
15000 - 20000 ZAR
Full Time
About the Company
Interdot Solutions is an agile boutique recruitment agency that specializes in sourcing top talent for the supply chain, logistics, IT, and business management sectors. By combining contemporary recruitment techniques with a deep understanding of clients' strategic objectives, Interdot delivers rapid, high‑quality placements—both temporary and permanent—while fostering long‑term partnerships. The firm’s commitment to responsive service, transparent communication, and meticulous candidate selection sets it apart as a trusted partner for organizations seeking to build winning teams. Interdot’s culture values collaboration, innovation, and a client‑centric approach, making it an attractive choice for professionals who want to work with a forward‑thinking talent partner.
Job Description
To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.
Requirements
- Log Support Cases
- Customer Communication
- Call Reduction Initiatives
- Version testing
- Focus on Contacts in the Legal Interact product set
- Solid written and verbal communication skills
- Self-management skills
- Ability to analyse and troubleshoot
- An understanding of Legal Contracts
- Receive and log a call on behalf of a client for support to be initiated
- Understanding and confirmation of the problem reported
- Ensuring that the case is assigned to the correct respondent