International Justice Mission (IJM) is seeking a UX Specialist to lead the design and development of intuitive, high-performing digital experiences across IJM.org and related platforms. The ideal candidate is a seasoned UX practitioner with experience designing for complex websites, diverse audiences, and mission-driven organizations.
Requirements
- Lead UX strategy and execution for IJM.org and other priority constituent-facing and internal-facing digital experiences
- Define and evolve UX principles, standards, and best practices across IJM’s digital ecosystem
- Plan and conduct UX research, including usability testing, tree testing, journey mapping, surveys, and qualitative analysis
- Develop wireframes, user flows, information architecture, and experience designs for new and existing initiatives
- Apply accessibility and usability best practices, including compliance with WCAG and Section 508 standards
- Partner with SEO and analytics stakeholders to ensure UX decisions support discoverability, engagement, and conversion goals
- Collaborate with content strategists and writers to ensure content structure and information architecture meet user needs
- Support ongoing experience optimization efforts by applying research insights and performance data
- Provide UX guidance for campaign landing pages and high-impact digital moments
- Partner with CMS and platform owners to ensure UX best practices are reflected in templates, components, and content structures
- Provide UX input and guidance for constituent-facing platforms such as fundraising, events, surveys, and video hosting tools
- Contribute to digital content governance by advising on UX-related standards, patterns, and documentation
- Educate and enable cross-functional partners on UX principles, patterns, and best practices
- Document UX standards, learnings, and recommendations to support consistency and scale
- Analyze and communicate UX-related insights using research findings and digital analytics
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
