Air Revenue Management Analyst

Travel Leaders Network is seeking an Air Revenue Management Analyst to participate in day-to-day revenue management activities, interacting with staff, house agents and independent contractors. The Analyst will demonstrate superior customer service and analytical abilities across the BU's brands.

Requirements

• Maintain expert understanding of air programs, discounts, commission, nets, upgrades, private fares.
• Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner.
• Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most logical and alternate options.
• Enthusiastically take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards.
• Understand and follow air industry booking, ticketing, accounting and compliance standards.
• Support the fulfillment of our agents PNR’s which may include booking, managing, ticketing, quality control, building pricing records and processing exchanges
• Provide fulfillment assistance via phone, email and fax for customer reservations
• QC most of the reservations to be able to minimize errors and coaching when needed.
• Works on problems of moderate to high complexity where analysis of situations or data requires a review of a variety of factors

Benefits

• Medical insurance
• Meal tickets
• Transportation allowance
• Paid time off
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses