Interstate is a fast-growing, family-owned company specializing in janitorial services with operations throughout North America. The Associate Director of National Operations is responsible for creating and maintaining positive internal team and client relationships, implementing and executing client-specific facility services programs, and overseeing senior operations leadership.
Requirements
- Possess a deep knowledge of “BSCs” and the janitorial/facilities industry
- Responsible for overseeing a team of senior Operations Managers
- Creates and maintains strong internal team relationships with Regional Operations Managers and Operations Managers
- Drive consistency, compliance, and accountability throughout the field organization by designing, implementing, and overseeing processes
- Be a champion of policies that ensure the Company’s ability to scale and achieve margin, growth and retention targets
- Responsible for the delivery and successful execution of contracted janitorial services within portfolio
- Work closely with Operations Managers and Regional Managers to develop their leadership skills, and management capabilities
- Make sure all operations leadership is knowledgeable on the differences between job titles and have clear understanding of job assignments, roles and responsibilities to ensure team and individualized accountability
- Ensure compliance of Company Policies and Procedures, Code of Conduct and team members exemplifying Interstate’s Values
- Build long-term, sustainable partnerships with key client personnel at each location
- Work closely with Finance Manager to implement changes as advised by facilitating measures with operations teams to drive the growth of profitable accounts and lessen the loss of non-profitable accounts through productivity and revenue growth
- Consistently travel to and visit sites as required nationally; participate in various onsite meetings with the client and manager/site manager
- Participate in Client quarterly reviews and presentations
- Effectively address all client related and internal communications in real time with a sense of urgency (emails, phone calls, requests); be available around the clock as needed
- Be a steward of Company assets including travel and other routine business expenses; lead by example and assure all team members throughout portfolio are adhering to policies
- Properly escalate issues that could impact local or national perceptions of Interstate as a preferred facility services provider
- Review budget performance each pay period to ensure all buildings are operating at or below their defined budget
- Provide course correcting actions when necessary (including labor and supplies expenses) to avoid budget overages escalate when needed
- Ensure cost control levers and metrics are in place to proactively monitor overall supply spend supporting their alignment with the monthly budget
- Work directly with internal team when client is failing to adhere to timely payments
- Define opportunities at client sites to expand Company’s role and service offering by up-selling and cross-selling
- Work with leadership to negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client-driven initiatives
- Prepare and develop budget, performance and operational reports each month or as required; review reporting monthly with leadership
- Review site specific performance standards and ensure portfolio-wide standards are being met
- Create plan to correct locations where performance is not meeting or exceeding SOWs
- Proactively create consistent and effective operational processes and manage them through implementation and ongoing review
- Drive and promote a strong culture of safety and awareness; reinforce both Interstate’s and client’s safety programs
- Review formal quality checks and inspections for each site according to plan
- Request reporting when failed to receive
- Continuously monitor the overall performance of each site and make appropriate changes to improve performance
- Leverage relationships with existing local partners and national 3rd party vendors and suppliers for onsite material, supplies and equipment
- Additional duties as defined
Benefits
- Health Insurance
- 401(k) Matching
- Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Life Insurance
- Disability Insurance
- Medical FSA