Seasonal Tax Support Specialist – Remote

We are seeking a highly motivated individual with a business background and excellent communication skills to provide expert guidance and explanations of tax and technical terms to our customers.

Requirements

• College degree a plus
• Background in business, finance, accounting, or tax
• Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
• Strong customer service skills with ability to empathize and instill confidence
• Some experience preparing federal and state returns for individuals (1040)
• Prior tax preparation experience in a retail setting a plus
• Some experience providing support in a call center environment a plus (WFH or on site)
• Strong Research skills and the ability to quickly use online resources to find answers
• Critical thinking, and problem solving
• Persistence and determination
• Willingness to utilize audio/visual tools to communicate with customers
• Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
• Friendly and reassuring on camera
• Bilingual (English/Spanish) communication skills (written & spoken) a plus