Field Service Manager
IntuitiveSeoul, KOREA, kr
Posted December 11, 2025
Full Time
About the Company
Intuitive, headquartered in Sunnyvale, Calif., is a global leader in minimally invasive care and robotic-assisted surgery. The company specializes in robotics, medical devices, and advanced surgical systems, including the da Vinci Surgical System, which enhances surgeons' capabilities for precision and efficiency. Intuitive's core value proposition lies in its innovative technology and commitment to improving patient outcomes through minimally invasive procedures.
Job Description
Intuitive is seeking a seasoned Field Service Manager to oversee all field activities related to Customer Experience & Services in connection with the installation, maintenance, and ongoing support of company products. The successful candidate will have the ability to manage daily service operations, communicate the value of services, and drive sustainable differentiation to support continued market growth.
Requirements
- Minimum Bachelor's degree or equivalent in Biomedical Engineering or Electrical/Electronic Engineering
- Minimum 10+ years of relevant Service Operations, Customer Support, and/or Field Service experience in the healthcare industry
- Strong business acumen, analytical thinking
- Strong understanding and working knowledge of service business processes & IT business system utilization (e.g., SAP CRM or Salesforce.com)
- Experience managing and leading a team as a people manager
- Familiarity with Surgery & O.R. protocols, anatomic terminology, and knowledge is a plus