Production Support/Management

We are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. The role involves monitoring, troubleshooting, and resolving production issues in real-time, improving the overall stability and performance of our services, and collaborating with development, QA, and operations teams.

Requirements

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
• 2+ years of experience in production support or operations management in a tech environment
• Familiarity with Linux/Unix or Windows server administration
• Strong experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Nagios, New Relic)
• Ability to work with log aggregation and analysis tools (e.g., ELK Stack, Splunk)
• Proficiency in troubleshooting application, infrastructure, and network issues
• Experience with databases (e.g., MySQL, PostgreSQL, MongoDB)
• Knowledge of incident management tools (e.g., JIRA, ServiceNow)
• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and cloud infrastructure
• Familiarity with CI/CD pipelines and deployment automation tools

Benefits

• Opportunity to work in a high-pressure environment and enjoy problem-solving
• Collaborative team environment with development, QA, and operations teams