IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We're looking for a Quantum Hardware Engineer to be on the front lines of customer system installation, installing and integrating complex subsystems, and troubleshooting and resolving complex issues in the field.
Requirements
- Partner with other field engineers and scientists to own the full-stack installation of our quantum computing systems at customer data centers, both domestically and internationally.
- Travel to customer sites for multi-week to multi-month deployments to install and integrate complex subsystems (optics, lasers, vacuum hardware, control electronics, racks, enclosures, networking, and cooling systems) with meticulous attention to detail.
- Troubleshoot and resolve complex issues in the field. You'll be the first to encounter and solve unique challenges that arise during deployment, driving root cause analysis for any failures.
- Be the critical link between our in-plant engineering teams and the realities of a field deployment. Capture real-world learnings from customer installations and feed them back into design, manufacturing, and test to make each subsequent deployment faster and smoother.
- Execute and refine installation work instructions, checklists, and troubleshooting guides for future deployments and for our manufacturing/field teams.
- Partner with Manufacturing Engineering to ensure systems leaving IonQ facilities are deployment-ready and reflect the realities of customer sites.
- Act as the technical face of IonQ on site—building trust with customer engineers, facilities staff, and leadership teams.
- Document all as-built configurations, deviations, and environment-specific considerations for each installation.
- Work hands-on with our sophisticated systems, including free-space optics, high-precision lasers, advanced mechanical assemblies, cryogenic systems, and operate lifting equipment for large, heavy structures with an eye for safety.
- Facilitate and lead daily deployment standups, coordinate on-site deployment activities, report status, communicate risks and trade-offs, and escalate as needed.
- Develop and maintain tooling bills of materials (BOMs) for customer-facing system deployments.
- Maintain tight communication loops with IonQ’s Engineering, Manufacturing, and Program Management teams throughout deployments.
Benefits
- Comprehensive medical, dental, and vision plans
- Matching 401K
- Unlimited PTO and paid holidays
- Parental/adoption leave
- Legal insurance
- Home internet stipend
- Pet insurance
