Fiber Installation Technician

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice

Requirements

• Perform assigned fiber internet installations following established codes, standards and norms for the industry.
• Resolve assigned fiber internet service tickets following established codes, standards and norms for the industry.
• Use problem-solving skills to properly set up initial Wi-Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.
• Document actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology.
• Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete.