In-Bound Call Center Representative

Inbound Call Center Representative for Insight Technology Solutions, Inc. providing customer service to the DHS ICE HSI Tip Line.

Requirements

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan