Branch Operations Administrator

Develops and maintains branch operational procedures, enhances customer service experience, and supports branch staff training.

Requirements

• Develop and oversee teller-training materials
• Provide guidance for operational training
• Ensure branch operations adhere to policies and procedures
• Utilize data to resolve operational problems
• Assist branches in customer service operations
• Serve as a resource for Regional Managers
• Review branch processes for consistency and identify training needs
• Identify, update, and review branch metrics
• Perform other similar or related duties