Develops and maintains branch operational procedures, enhances customer service experience, and supports branch staff training.
Requirements
- Develop and oversee teller-training materials
- Provide guidance for operational training
- Ensure branch operations adhere to policies and procedures
- Utilize data to resolve operational problems
- Assist branches in customer service operations
- Serve as a resource for Regional Managers
- Review branch processes for consistency and identify training needs
- Identify, update, and review branch metrics
- Perform other similar or related duties