Digital Banking Specialist
Isabella BankMount Pleasant, Michigan, United States
Posted March 27, 2026
Full Time
About the Company
Isabella Bank Corporation is a mid-Michigan financial services holding company that operates the Isabella Bank subsidiary, serving individuals and businesses through 31 branches, nationwide ATM access, and comprehensive online banking. The bank specializes in a broad spectrum of lending products—including commercial real‑estate, agricultural, residential, consumer, and student loans—as well as credit cards, while offering a full suite of deposit accounts—checking, savings, money‑market, and certificates of deposit. Its value proposition lies in combining local community presence with modern digital convenience, supported by trust services, safe‑deposit boxes, and brokerage options through Raymond James Financial Services. The institution competes with other regional banks and credit unions, and its performance is sensitive to interest‑rate fluctuations and local economic conditions.
Job Description
The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services, including customer support, dispute resolution, and technical issue troubleshooting.
Requirements
- Maintain a high level of knowledge and technical understanding regarding our digital products and services
- Input and process all electronic transaction disputes using Regulation E and NACHA regulations
- Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms
- Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems
- Monitor the daily operational activities of the Digital Banking Department
- Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team
- Troubleshoot technical and operational issues
- Assist with all digital services documentation including reporting, dispute filing, payments, etc.
- Process and reconcile numerous internal accounts in reference to digital banking products
- Perform other duties as assigned
