Main Office Customer Service Representative
Isabella BankMount Pleasant, Michigan, United States
Posted March 20, 2026
Full Time
About the Company
Isabella Bank Corporation is a mid-Michigan financial services holding company that operates the Isabella Bank subsidiary, serving individuals and businesses through 31 branches, nationwide ATM access, and comprehensive online banking. The bank specializes in a broad spectrum of lending products—including commercial real‑estate, agricultural, residential, consumer, and student loans—as well as credit cards, while offering a full suite of deposit accounts—checking, savings, money‑market, and certificates of deposit. Its value proposition lies in combining local community presence with modern digital convenience, supported by trust services, safe‑deposit boxes, and brokerage options through Raymond James Financial Services. The institution competes with other regional banks and credit unions, and its performance is sensitive to interest‑rate fluctuations and local economic conditions.
Job Description
Opens new saving and checking accounts, CDs, IRAs, processes loans, and provides assistance to loan officers and Branch Manager or Branch Supervisor as needed.
Requirements
- Assists customers, in person or via phone, with aspects of opening and maintaining checking accounts, savings accounts, CDs, IRAs and provides other customer services as needed.
- Expected to serve on teller line as needed.
- Cross-markets financial institution products and services as appropriate.
- May assemble and verify accuracy of loan documents.
- May assist in processing mortgage and installment loans by inputting necessary customer information and ensuring that loan files contain documents with proper signature, dates and other relevant data.
- Provides administrative assistance to the Branch Manager or Branch Supervisor.
- Travel to other branches to assist with staffing may be required.
- Teller duties as needed.
- Other duties as assigned.
Benefits
- None specified