IT Service Management

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective.

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master’s degree preferred.
• Proven experience (12+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments.
• Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT)
• Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms.
• Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels.
• Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence.
• ITIL Expert certification or higher-level ITIL certifications preferred.
• Proven track record of successfully leading ITSM programs, initiatives, and projects.
• Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams
• Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet
• Time management – Ability to meet deadlines and work under pressure.
• Self-motivated and able to work independently with limited supervision
• Flexible on timings and willingness to work in an unstructured environment
• Familiarity with the tools, concepts, and methodologies of quality management.