Technical Account Manager I

Technical Account Manager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities.

Requirements

• Bachelor's Degree or equivalent experience required.
• Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required.
• Minimum 2 years’ experience in an external or internal customer service delivery position.
• Experience working for an established managed or cloud services provider (MSP/CSP) preferred.
• Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook).
• Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred.
• Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred.
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship