Application Support Engineer (L1 Prod Support Analyst)
iSHR for IT & SurveillanceMumbai, Maharashtra, India • Pune, Maharashtra, India • Bengaluru, Karnataka, India • Chennai, Tamil Nadu, India
Posted December 11, 2025
500000 - 500000 INR year
Full Time
About the Company
ISHIR is a digital innovation and enterprise AI partner that accelerates product development and digital transformation for forward‑thinking companies. With a distributed global team spanning Dallas, Austin, New Delhi, MedellĂn, and Tallinn, the firm delivers end‑to‑end services—from custom software and mobile apps to generative AI solutions, design‑thinking workshops, and agile development pods. Leveraging 24+ years of experience and 150+ successful product launches, ISHIR focuses on rapid innovation, risk‑minimized decision making, and scalable go‑to‑market strategies. Its distinctive approach blends deep technical expertise with a culture that prioritizes employee satisfaction, believing that happy teams drive happy customers. The company’s subsidiary, BorderlessMind, cultivates diverse global talent to support long‑term client partnerships.
Job Description
Providing strong customer service and support in a high-quality service environment.
Requirements
- 4 Years hands-on experience in application support
- ITIL foundation certification desired
- Basic SDLC knowledge
- 2 to 4 years' technical experience in web-based environments
- Strong technical skills: PL/SQL, Unix, shell scripting (Shell, Python)
- Familiarity with enterprise incident management, monitoring tools (CloudProber, AppDynamics, Splunk, Grafana, Dynatrace)