VIKING OCEAN - ASSISTANT SHORE EXCURSIONS MANAGER
ISMIRA RECRUITMENT AGENCYLocation not specified
Posted October 13, 2021
Contract / Temporary
About the Company
ISMIRA RECRUITMENT AGENCY provides professional recruitment services, connecting international employers with qualified personnel across multiple countries.
Job Description
The Asst Shore Excursion Manager assists the Shore Excursions Manager with the coordination of all shore excursion activities, including revenue generation and compliance with the Product Book.
Requirements
- Manage the sales and reconciliation of shore excursion bookings
- Manage the administration and clearing of shore excursion waitlists
- Facilitate and assist guests with onboard shore excursion bookings
- Handle private guest excursions
- Coordinate shore excursion revenue activities to ensure maximum income
- Socialize with guests, when time permits
- Oversee the guests Services Desk and its activities
- Maintain an updated and accurate filing system for reference purposes
- Oversee tour escort allocations and procedures
- Liaise with local suppliers to confirm reservations, busses, guides etc.
- Coordinate all shore excursions including the audio equipment required for each excursion
- Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions
- Play an active role in the Emergency Response Organization and constantly look to improve all matters concerning the safety and security of guests, crew and the vessel
- Organize guest and crew dis-/embarkation in conjunction with all relevant parties to ensure proper execution
- Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies
- Manage service according to guest flow, embarkation & disembarkation, sea day activities & other activities
- Positively contribute to achieving/succeeding Shore Excursions KPI goals (quality & financial) for the Shore Excursions Department
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies
- Participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company
Benefits
- Paid flights to and from the ship
- Legal employment based on 10-hour work day
- Fixed return dates at the end of your contract
- Free shipwide Wi-Fi
- Free accommodation
- Opportunities for growth and advancement in your career