iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in New York! This is a part-time role (20 hours/week) in New York and Washington DC. The IT Support Engineer will design, implement, and maintain secure and scalable IT infrastructure, as well as provide level 2/3 & on-site support to resolve user issues and escalate complex problems.
Requirements
- Design, implement, and maintain secure and scalable IT infrastructure
- Deploy and manage server environments (physical, virtual, cloud-based)
- Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)
- Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)
- Develop and maintain backup strategies, including regular testing of recovery processes
- Implement disaster recovery plans (DRP) and business continuity solutions
- Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance
- Conduct regular performance analysis and capacity planning
- Generate reports on system performance, availability, and utilization
- Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)
- Conduct regular vulnerability assessments and security audits
- Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
- Provide level 2/3 & on-site support to resolve user issues and escalate complex problems
- Document systems, procedures, and best practices for operation and troubleshooting
- Work with cross-functional teams to align IT infrastructure with business goals
- Collaborate with vendors for procurement and support of IT hardware/software
- Manage relationships with external service providers and cloud vendors
Benefits
- Paid time off
- 401k matching
- Health insurance