IT Support Engineer

iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in New York! This is a part-time role (20 hours/week) in New York and Washington DC. The IT Support Engineer will design, implement, and maintain secure and scalable IT infrastructure, as well as provide level 2/3 & on-site support to resolve user issues and escalate complex problems.

Requirements

• Design, implement, and maintain secure and scalable IT infrastructure
• Deploy and manage server environments (physical, virtual, cloud-based)
• Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)
• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)
• Develop and maintain backup strategies, including regular testing of recovery processes
• Implement disaster recovery plans (DRP) and business continuity solutions
• Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance
• Conduct regular performance analysis and capacity planning
• Generate reports on system performance, availability, and utilization
• Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)
• Conduct regular vulnerability assessments and security audits
• Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
• Provide level 2/3 & on-site support to resolve user issues and escalate complex problems
• Document systems, procedures, and best practices for operation and troubleshooting
• Work with cross-functional teams to align IT infrastructure with business goals
• Collaborate with vendors for procurement and support of IT hardware/software
• Manage relationships with external service providers and cloud vendors

Benefits

• Paid time off
• 401k matching
• Health insurance