Senior Tech Support Associate

Senior Tech Support Associate needed to provide technical support to ISS offices across the globe, with a focus on desktop technical services and IT support.

Requirements

• 8 years experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops
• 5+ years’ experience supporting Windows 10/11, and supporting Office 365 products
• 2 years’ experience in managing Intune and M365 as a technical expert
• Excellent written and verbal communication skills, telephone manner and a friendly disposition
• Able to define & document IT/Product support procedures as required
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service
• Able to remain calm and focused in a highly pressurized and time oriented environment

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance
• Employee assistance program