Supervisor

Role Overview

IST Management Services is seeking a direct hire, full-time Supervisor position in Baltimore, MD. The Supervisor will work in a higher education mail room, Monday through Friday, 8:00am to 5:00pm. The company is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company.

What You Will Do

The Supervisor will maintain effective written and oral communications with clients and employees, prioritize work, and deploy staff to ensure customer needs are met. They will also prepare and distribute management reports, ensure productivity, and manage employees and students.

Why It Might Be a Fit

The ideal candidate will have customer service skills, supervisory techniques, and knowledge of Microsoft Office and USPS regulations. They will be able to communicate effectively, prepare reports, and critically think through problems.

Requirements

• High school diploma or equivalent (GED)
• Two years' experience supervising or managing similar operations
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics
• Customer service skills
• Ability to communicate verbally and written with customers and other employees
• Knowledge of supervisory techniques to manage, motivate and train employees
• Understanding of USPS regulations, rates, and specialized mailing procedures
• Ability to prepare reports and present information to customers
• Attention to detail and critical thinking skills
• Ability to multi-task, manage multiple accounts, and establish priorities
• Valid driver's license and/or reliable transportation
• Ability to lift up to 55 pounds, stand for long periods of time, and walk significantly

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off
• Pet Insurance