101VOICE is a California-based leader in cloud communications, specializing in Unified Communications as a Service (UCaaS) for the public sector, education, and enterprise markets. We are seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team.
Requirements
- 3–5+ years of hands-on experience in VoIP, telecom, UCaaS, or system integration roles with direct customer interaction.
- Strong knowledge of SIP, RTP, and STIR/SHAKEN protocols, with the ability to troubleshoot signaling and media issues across diverse environments.
- Experience deploying and supporting cloud-hosted UCaaS platforms and VoIP PBX systems (e.g., Cisco, FreePBX, 101VOICE, 3CX, etc.).
- Familiarity with LTE/4G/5G, particularly in relation to SD-WAN and survivability solutions (e.g., Cradlepoint or similar technologies).
- Working knowledge of Wi-Fi environments (including enterprise-grade access points, SSID configuration, roaming optimization, and VLAN management).
- Ability to diagnose and optimize network performance for voice, including knowledge of firewalls, port forwarding, NAT, DHCP, QoS, and VLANs.
- Previous experience with hardware integration including SIP paging systems, PoE phones, LTE routers, and PA endpoints (e.g., Algo, Bogen, etc.).
- Experience integrating with third-party platforms such as Singlewire Informacast or similar mass notification tools is a plus.
- Ability to conduct live product demos, build proof-of-concept environments, and guide prospects through technical discovery and solution design.
- Familiarity with basic scripting or automation (Bash, Python, API integrations) is a plus, especially for onboarding and device provisioning.
- Excellent verbal and written communication skills, including the ability to explain complex technical topics to both engineers and business users.
- Ability to work independently and cross-functionally, supporting multiple projects simultaneously in a fast-paced environment.
- Certifications in relevant technologies (e.g., Cradlepoint Certified Engineer, Cisco CCNA/Collab, CompTIA Network+, VoIP-focused certs) are highly desirable.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
