New York, New York, United States
Posted June 30, 2021
Full Time
About the Company
It’s Our Pleasure Hospitality Group LLC has been a trusted name in the hospitality and food‑and‑beverage sector for more than three decades. The company operates three reception venues, six fine‑dining restaurants, and an off‑premise catering service, catering to events ranging from intimate dinners to large weddings. Its core value proposition is a commitment to exceptional customer service, achieved through meticulous sourcing of premium ingredients, skilled chefs, experienced event planners, and dedicated service staff. By combining culinary excellence with personalized event design, the group consistently delivers memorable experiences that exceed client expectations.
Job Description
Provide first class service and a warm welcome to every Guest whether by telephone or in person. Perform various administrative tasks such as taking reservations, greeting and seating guests, and maintaining a clean and organized workspace.
Requirements
- Maintain and use all Safety practices and procedures.
- Adhere to designated schedule.
- Report to work clean, well groomed and in proper uniform.
- Set up the Hostess Station for business and follow Opening Check List.
- Know daily specials and be able to recommend appetizers and desserts.
- Always follow the cleanliness, grooming standards and uniform policy as stated in the company handbook.
- Answer all phone calls with a warm and welcoming greeting.
- Be ready to make a Great First Impression to every Guest that walks in the restaurant or calls on the phone.
- All reservations are very important and must be entered in Open Table while on the phone with the customer.
- Greet and seat Guests at the appropriate table.
- Fill out and maintain the seating chart with service times throughout their meal, as well as updating Open Table.
- Acknowledge regular Guests by their name and use the Guests' name when appropriate.
- Personally, take Guests from the bar to the dining room.
- Must always control the flow of traffic and seating of guests.
- Maintain constant communication of Guest flow and any difficulties with the Manager.
- Communicate with Kitchen Supervisor about large walk-in parties.
- Observe traffic patterns and control the flow of the dining room.
- Have a working knowledge of the menu to answer basic questions.
- Help Server Assistants clear & reset tables when time permits but REMEMBER your focus remains on the Guests.
- Consistently, thank every party and invite them to return.
- Maintain Neat, clean and organized (NCO) workstation and coat check closets.
- Practice 'clean as you go' policy.
- Complete side work and assist others with side work if there is time.
- Complete paper work, discounts and deletes and Closing Duty List.
- Clock out as soon as the shift is over.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Tuition Reimbursement