HOSTESS

Provide first class service and a warm welcome to every Guest, maintain safety practices, and perform various hostess duties such as seating guests, answering phone calls, and maintaining the cleanliness of the workstation.

Requirements

• Maintain and use all Safety practices and procedures.
• Adhere to designated schedule.
• Be on the floor 5 minutes before the shift starts and report to the Restaurant Manager.
• Report to work clean, well groomed and in proper uniform.
• Set up the Hostess Station for business and follow Opening Check List.
• Know daily specials and be able to recommend appetizers and desserts.
• Follow the cleanliness, grooming standards and uniform policy as stated in the company handbook.
• Answer all phone calls with a warm and welcoming greeting.
• Be ready to make a Great First Impression to every Guest that walks in the restaurant or calls on the phone.
• All reservations are very important and must be entered in Open Table while on the phone with the customer.
• Maintain constant communication of Guest flow and any difficulties with the Manager.
• Have a working knowledge of the menu to answer basic questions.
• Help Server Assistants clear & reset tables when time permits but REMEMBER your focus remains on the Guests.
• Consistently, thank every party and invite them to return.
• Maintain Neat, clean and organized (NCO) workstation and coat check closets.
• Practice “clean as you go” policy.
• Complete side work and assist others with side work if there is time.
• Complete paper work, discounts and deletes and Closing Duty List.
• Clock out as soon as the shift is over.