Service Desk Technician I

iT1 is seeking a motivated Service Desk Technician I to provide professional and excellent Service Desk Support to corporate clients. The role involves troubleshooting issues, providing technical support, and maintaining regular attendance. A strong customer service mindset and good communication skills are essential for success in this role.

Requirements

• 1-3 years' experience in a call center or service desk environment
• Knowledge of various PC hardware and software applications
• Effective troubleshooting and documentation skills
• Experience navigating a knowledgebase
• Proficient use of Microsoft Office applications
• IT troubleshooting
• Strong organization, time management, and prioritizing skills

Benefits

• Health Insurance
• Vision
• Dental
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K Plan with company match