IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients.
Requirements
- 1+ years of experience in IT support or technical customer service
- Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
- Knowledge of remote access tools, printers, and basic networking concepts
- Strong interpersonal and communication skills
- Ability to handle multiple priorities and adapt in a fast-paced environment
- Strong problem-solving mindset and attention to detail
Benefits
- Health insurance allowance up to $400/month
- Employer-paid group life insurance policy valued at $100,000
- 3% employer match on retirement savings plan
- High-speed internet reimbursement up to $40/month
- $40/month cellular phone allowance
- 8 paid holidays annually
- Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
- Access to Safe Ride Home Program (Uber ridesharing)