Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients.

Requirements

• 1+ years of experience in IT support or technical customer service
• Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
• Knowledge of remote access tools, printers, and basic networking concepts
• Strong interpersonal and communication skills
• Ability to handle multiple priorities and adapt in a fast-paced environment
• Strong problem-solving mindset and attention to detail

Benefits

• Health insurance allowance up to $400/month
• Employer-paid group life insurance policy valued at $100,000
• 3% employer match on retirement savings plan
• High-speed internet reimbursement up to $40/month
• $40/month cellular phone allowance
• 8 paid holidays annually
• Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
• Access to Safe Ride Home Program (Uber ridesharing)