ITSM Jira Administrator
ITC WORLDWIDEVaranasi, Uttar Pradesh, India
Posted January 5, 2026
Full Time
About the Company
ITC Worldwide is a Microsoft‑centric consultancy that delivers end‑to‑end business application solutions and support across the Microsoft technology stack, including ERP, CRM, data & analytics, and Modern Work. With a proven track record since 1994, the firm combines Microsoft‑certified technical and functional expertise with a Sure‑step methodology to provide product delivery, product management, and tiered SLA support—on‑demand, on‑site, and near‑shore. ITC Worldwide specializes in Dynamics 365 migration, administration, and 24/7 technical support, while also offering comprehensive Microsoft 365 business assistance and direct support services. Their global presence in the U.S., Nigeria, India, the U.K., and the U.A.E. enables localized delivery and rapid response to clients worldwide.
Job Description
ITSM Jira Administrator responsible for implementing ITSM processes, managing Jira administration, and ensuring adherence to ITIL principles and cybersecurity standards.
Requirements
- Solid understanding of ITSM principles and ITIL best practices
- Collaboration with internal teams and stakeholders
- Incident, change, and problem management
- Security engineering risks evaluation and mitigation
- Compliance frameworks and regulations adherence
- Cloud computing and cybersecurity
- SDLC platforms maintenance (Confluence, Jira, Spira Test)
- Knowledge Management (KM) program strategy, transformation, and technical implementation
Benefits
- Microsoft Certification (Required)
- Jira Certification (Required)
- Opportunity to work in a matrix organization
- Professional development and growth opportunities