Lead Strategy Consultant (Clienteling)
ITCShanghai, China
Posted December 12, 2025
Full Time
About the Company
ITC is a leading Indian diversified conglomerate with a 2025 revenue of ₹73,465 crores and EBITDA of ₹24,025 crores, operating across FMCG, packaging, paperboards, specialty papers, and agri‑business. The company leverages a triple‑bottom‑line strategy, delivering superior brand‑building, extensive distribution, and integrated supply‑chain solutions while maintaining high service standards in its hotelier segment. ITC distinguishes itself as the only global firm of comparable scale and diversity that is carbon, water, and solid‑waste recycling positive, underscoring its commitment to sustainability. Its value chain supports nearly nine million livelihoods, predominantly in rural India, reinforcing its role as a catalyst for inclusive growth. Through initiatives like ITC Next, the company continuously innovates to enhance customer experience and operational efficiency.
Job Description
As a Strategy Consultant (Clienteling), you will play a pivotal role in establishing ITC as the leading agency for clienteling and WeCom solutions in the luxury retail market. You will serve as a trusted advisor to our clients, guiding them through the digital transformation of their clienteling practices by your deep understanding of luxury retail, extensive experience with WeCom, and a proven track record of success in developing and implementing clienteling strategies.
Requirements
- Bachelor's degree in Business, Marketing, Design, or a related field.
- At least 5+ years of experience leading retail strategy and operations for luxury brands, with a focus on delivering exceptional customer experiences.
- Proven track record of successfully developing and implementing clienteling programs that drive customer engagement, retention, and revenue growth.
- Demonstrated experience leading and managing projects within luxury retail environments.
- Deep understanding and hands-on experience using WeCom for luxury retail clienteling, with proven ability to leverage the platform for personalized experiences and business results.
- Strong understanding of the Chinese luxury retail market, including customer behavior, trends, and online/offline engagement strategies.
Benefits
- Flexible paid days off and more
- Employment and insurance benefits above the market
- Professional career path and frequently objectives, review
- Lovely office with modern facilities
- Fun and dynamic team with great ambition, always fight for the same goal