Service Desk
ITEN SolutionsLisbon, Portugal
Posted January 15, 2015
Full Time
About the Company
ITEN Solutions - Information Systems, S.A. is the result of the merger of Prológica and CPCis, two of the largest and most representative national companies in the information technology sector.
Job Description
Responsibilities include answering calls, reception, registration and categorization of incidents, solving as many incidents as possible on the first contact, monitoring events on the management console, and creating periodic management reports.
Requirements
- Proven experience of over 3 years in a similar role
- Ability to diagnose and resolve Microsoft network problems
- Knowledge of Microsoft operating systems
- Knowledge of TCP/IP networks
- Interpersonal and teamwork skills
- Excellent communication skills
- Proficiency in English (spoken and written)
Benefits
- Attractive salary package
- Integration into a young, solid, ambitious, and motivated team
- Participation in exciting technological projects