IT Support Specialist

Iterative Health is seeking a skilled IT Support Specialist to provide end-user and systems support across multiple sites. The role will report directly to the Sr. IT Systems Administrator and will serve as a key IT resource supporting a growing organization of approximately 300 users.

Requirements

• 5+ years of hands-on IT support experience (Tier 1/Tier 2)
• Experience supporting both Windows and macOS environments
• Strong experience with remote support tools and workflows
• Professional experience with Microsoft 365 administration, Okta administration, and Microsoft Entra ID
• Solid understanding of cybersecurity fundamentals, including endpoint security and access control best practices
• Familiarity with SOC 2 expectations and working in environments with compliance requirements
• Strong troubleshooting skills: able to isolate issues quickly and escalate appropriately
• Excellent communication skills, especially in high-pressure / high-urgency situations