User Support Engineer

The User Support Engineer will provide technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals.

Requirements

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.
• Manage user accounts, permissions, and access through Active Directory and related systems.
• Escalate complex issues to higher support levels and follow through until resolution.
• Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.
• Assist in onboarding new employees with IT equipment setup and training.
• Ensure compliance with IT policies, security standards, and data protection guidelines.