Technical Writer
ITplex Consultancy and RecruitmentCanberra, Australia
Posted January 6, 2026
500 - 550 AUD
Full Time
About the Company
ITplex Consultancy and Recruitment specializes in connecting top IT talent with forward‑looking organizations. The firm offers end‑to‑end recruitment services, from talent sourcing and assessment to onboarding, as well as strategic IT consulting that helps clients optimize technology investments and digital transformation initiatives. ITplex differentiates itself through a deep industry focus, a proprietary talent intelligence platform, and a collaborative partnership model that aligns hiring outcomes with business objectives. With a culture rooted in innovation, integrity, and continuous learning, ITplex delivers measurable results while fostering long‑term relationships with both clients and candidates.
Job Description
We are seeking an experienced Solution Designer to develop and implement knowledge management tools and processes. Responsibilities include developing and maintaining the Knowledgebase, writing and maintaining technical documentation, and managing knowledgebase content throughout the documentation lifecycle.
Requirements
- Understanding in the application of the ITIL framework and its relationship with service and knowledge management
- Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network
Benefits
- Competitive rate inclusive of Super