3rd Line Support Engineer - MSP
ITS ResourcingLeeds, England, United Kingdom
Posted May 9, 2025
37000 - 37000 GBP year
Full Time
About the Company
ITS Resourcing is an independent recruitment firm dedicated to placing technical and sales talent within the IT channel and services sector across the UK and US. Leveraging deep industry expertise, the team sources high-calibre, hard-to-find professionals for roles in IT & cloud services and technology software sales. The company specializes in permanent and direct-hire staffing, ensuring a seamless fit for both candidates and clients. ITS Resourcing’s niche focus and proven track record make it a trusted partner for organizations seeking top-tier talent in a competitive market.
Job Description
A 3rd Line Support Engineer position has arisen due to internal growth and increased senior-level support tickets on the Service Desk. The role involves providing 3rd line support, working alongside the wider team, and being responsible for call escalations and 2nd/3rd line customer support.
Requirements
- Proven background providing 3rd line support
- Experience supporting, administering and implementing Microsoft 365, Teams, Entra ID, InTune and SharePoint
- Strong understanding across Virtualization (Vmware/Hyper-V), Firewalls, Switches/Routers, backup's, hardware