Assistant Director of Student Accounts

The Assistant Director of Student Accounts reports to the Director of Student Accounts and supports the effective and efficient management of student financial transactions, with a focus on accuracy, compliance, and service excellence. The position shares responsibility for the administration of Veteran and Military Benefits (MB) funding, Skills Training Workforce Ready Grant funding, student refund processing, and payment reconciliation.

Requirements

• Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
• Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
• Reconcile payments for bank deposits.
• Create invoices and process payments for non-student receivables.
• Record, monitor, and respond to credit card chargeback disputes.
• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
• Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
• Prepare and disseminate student account reports to internal stakeholders and campus partners.
• Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
• Maintain current and accurate documentation of student account policies and procedures.
• Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

Benefits

• Health & Wellness
• Retirement & Financial Security
• Educational Benefits
• Work‐Life Balance
• Additional Perks