Field Service Supervisor

The Field Service Supervisor is responsible for coordinating and overseeing the daily activities for the Field Service Department and provides leadership to the Field Service Department by performing the following duties personally or through subordinate(s).

Requirements

• Maintain a high level of customer satisfaction.
• Schedule field service technicians and open and close work orders.
• Keep track of technicians' time.
• Serves as lead person in the advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Manage and supervise the field service department operations and staff.
• Responsible for the overall direction, coordination and evaluation of field service department.
• Speak effectively before groups of customers or employees of organizations.
• Prepare quotes and ensure workorders are closed in a timely manner
• Ensure compliance with all safety and environmental requirements
• Conduct monthly meetings with field service technicians
• Maintain close customer contact throughout the repair
• Ensure service reports are received in a timely manner