Assist the Valet Manager in managing all elements of the parking facilities to contractual expectations, focusing on service expectations, employee supervisor, cost controls, and physical integrity of property.
Requirements
- Provides training and mentoring to junior staff members
- Provides critical feedback to junior staff on an as needed basis
- Develops directly reporting supervisors and team members to create a highly engaged environment
- Assist with other parking operation duties as necessary
- Oversees team member audits and follow-up to ensure all guidelines and policies are followed
- Encourages team member development and participate in employee interviews for all positions
- Leads teams, internal or external, through visioning, stakeholder assessment exercises and strategy development exercises
- Gives direction in a clear and concise manner to staff that have sufficiently proven their ability to deliver without excess supervision
- Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staff
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Work through scheduled team meetings to develop strategies to improve employee satisfaction
- Recognizes, leads and immediately passes them onto management and Human Resources for additional vetting, intelligence gathering and follow up
- Responsible for hiring, training and development of Valet Attendants and Supervisors
- Create and maintain pertinent staffing schedules
- Responsible for managing all employees by setting work expectations and leadership standards
- Develop and implement programs to improve guest and employee satisfaction
- Assist in managing operating budgets, labor and non-labor budgets
- Uphold and implement programs to support community involvement and property management initiatives involving valet operations
- Planning and executing customer service initiatives and daily game plans
- Submission of various reports to headquarters – Incident, deposit, daily field, monthly usage, and monthly operating statement
- Assurance of correct submission of property / departmental payroll with focus on controlling labor cost and maximizing revenue
- Responsible for accuracy of work from departmental supervisors
- Internal / External Audit scheduling and supervision
Benefits
- 401k Matching
- Generous Paid Time Off
