Retail Operations Manager

We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations, leading the planning and execution of pop-ups, store openings, and ongoing retail operations to ensure a seamless customer experience and strong commercial performance.

Requirements

• 4+ years experience in retail operations, pop-ups, or store development
• Strong project management skills with the ability to manage multiple openings/activations simultaneously
• Experience working cross-functionally with brand, marketing, and logistics teams
• Commercial mindset with a strong understanding of retail KPIs
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, high-growth environment
• Willingness to travel for store openings and activations

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)
• North-West London office location directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events (e.g. payday socials)