Senior Client Success Manager
JanuaryNew York, New York, United States
Posted October 24, 2025
Full Time
About the Company
January is a financial technology company that transforms consumer finance by bringing humanity to borrowing. Through data-driven solutions, January empowers financial institutions to streamline collections, offering borrowers compassionate paths to regain financial stability. The company's focus on dignity and financial freedom distinguishes it in the industry, aiming to restore access and opportunity for millions.
Job Description
January is transforming consumer finance by bringing humanity to credit, providing data-driven products to streamline collections and foster financial stability. The Senior Client Success Manager role involves owning strategic accounts, building trust through transparency, identifying growth opportunities, and creating scalable processes that transform client feedback into product improvements.
Requirements
- 4+ years in high-touch B2B client success, strategic account management, or management consulting with enterprise clients
- Track record of controlling narratives with enterprise clients
- Demonstrated analytical capability with SQL, Excel, or BI tools
- Cross-functional influence without authority
- Evidence of improving client outcomes through process innovation
